Service Desk Analyst

2 months ago


Johannesburg, Gauteng, South Africa Isle of Man Government Full time

About the Role

The Isle of Man Government is seeking a skilled Service Desk Analyst to join our Customer Experience Team in Government Technology Services. As a Service Desk Analyst, you will be responsible for providing exceptional support to our customers for all IT-related issues.

You will be the first point of contact for customers, responding to their enquiries, troubleshooting basic IT issues, and triaging incident tickets to the appropriate teams. Your excellent organisational skills will be essential in dealing with a range of customers from different government departments and internal staff to third-party suppliers.

We offer a hybrid working approach, with part of your work week based in the office and part working from home where desired. You will have access to a range of benefits, including a competitive salary, annual leave, and a flexible time scheme.

In addition, you will have access to the Learning, Education and Development training facility, discounted access to the NSC gym and island swimming pools, and free access to the Isle of Man Government Staff Welfare Service.

We are committed to creating an inclusive culture that celebrates diversity and promotes flexible working. We understand the importance of work-life balance and are happy to discuss flexible working arrangements with the Recruiting Manager.

Key Responsibilities

  • Provide exceptional support to customers for all IT-related issues
  • Respond to customer enquiries and troubleshoot basic IT issues
  • Triage incident tickets to the appropriate teams
  • Deal with a range of customers from different government departments and internal staff to third-party suppliers

Requirements

  • Excellent organisational skills
  • Ability to work in a fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to work flexibly and adapt to changing priorities

What We Offer

  • Competitive salary
  • Annual leave
  • Flexible time scheme
  • Access to the Learning, Education and Development training facility
  • Discounted access to the NSC gym and island swimming pools
  • Free access to the Isle of Man Government Staff Welfare Service


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