Help Desk Specialist

1 month ago


Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time
Job Title: Help Desk Specialist

We are seeking a highly skilled Help Desk Specialist to join our team at Liham Consulting Pty (Ltd).

Estimated Salary: $60,000 - $80,000 per annum.

About the Role

This is an exciting opportunity for an experienced technical professional to provide first-line support and troubleshooting services to our clients.

The successful candidate will be responsible for managing service desk queues, resolving technical issues, and escalating complex problems to senior engineers.

Key Responsibilities
  • Provide Technical Support: Respond to service requests and incidents via telephone, email, or ticketing system, and troubleshoot hardware, software, and network-related issues.
  • Ticket Management: Accurately log and track all incidents and service requests in the ticketing system, and follow up with customers to ensure issues are resolved and service levels are maintained.
  • Communication: Communicate effectively with clients and internal teams to keep them informed of ticket status and progress.
  • Hardware and Software Installation: Install and configure software and hardware as required.
Requirements

To succeed in this role, you will need to have:

  • Qualifications: Matric - Senior Certificate
  • Experience: Minimum of 2-3 years' experience in a similar role
  • Certifications: CompTIA A+, CompTIA N+, ITIL Foundation Certificate, Microsoft Certified: Modern Desktop Administrator Associate, and Microsoft Certified: Azure Fundamentals
  • Skills: Excellent communication and problem-solving skills, with the ability to work independently and as part of a team
What We Offer

We offer a competitive salary package, comprehensive training, and opportunities for career advancement in a dynamic and supportive environment.


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