IT Service Desk Coordinator
7 hours ago
Join People Dimension, a dynamic and innovative company, as we seek an experienced IT Service Desk Coordinator to lead our technical support team.
**Job Summary:**
We are looking for a highly skilled and organized individual to coordinate and prioritize service tickets, manage them through to completion, and ensure customer satisfaction.
The successful candidate will be responsible for:
- Coordinating and prioritizing service tickets and managing them through to completion.
- Providing continuous status information to ensure customer satisfaction.
- Initiating customer contact escalates to appropriate parties and resolving incidents.
- Answering, evaluating, and prioritizing incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing technical problems.
- FOLLOWING UP WITH TECHNICAL STAFF AND MAINTAINING A GOOD WORKING RELATIONSHIP WITH THEM.
- Making sure tickets are closed within SLA.
- Maintaining maintenance schedules for customers.
- Keeping customers up to date on call status.
- Customer service, maintaining a good relationship with clients.
- Assisting with all customer queries.
**Requirements:**
- Minimum 6 years' experience in the IT industry.
- Experience on a support desk.
- Computer skills.
- Good communication skills.
- Ticketing system knowledge.
- Valid driver's license and reliable own transport.
The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work under pressure. The salary for this role is $80,000 - $100,000 per annum, depending on experience.
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