Multilingual Service Desk Specialist
6 days ago
The Legends Agency seeks a highly skilled Multilingual Service Desk Specialist fluent in Mandarin to join their team.
With a strong background in IT solutions, the ideal candidate will have 1-3 years of service desk experience, excellent communication skills, and be able to handle a range of responsibilities including issue escalation, troubleshooting, and first-call resolution.
This role is critical in providing timely and effective support to Mandarin-speaking clients. As a key member of our team, you will be responsible for:
- Handling incoming service requests and incidents from Mandarin-speaking users
- Accurately logging and categorizing issues in our service management system
- Prioritizing and escalating issues as necessary, ensuring timely resolution or dispatch to specialized support teams
- Providing immediate assistance and resolution to common technical issues
- Troubleshooting and resolving issues efficiently during initial contact
- FOLLOWING up on unresolved issues to ensure they are addressed in a timely manner
- Delivering exceptional customer service with a focus on clear, empathetic communication
- Maintaining a high level of professionalism and courtesy while managing user expectations
To succeed in this role, you will require:
- 1-3 years of experience in a service desk or technical support role
- Proven track record of managing service requests and resolving technical issues efficiently
- Experience supporting Mandarin-speaking users is essential
Key qualifications include:
- Strong interpersonal skills with the ability to engage with users effectively and build positive relationships
- Excellent verbal and written communication in both Mandarin and English
- Demonstrated ability to troubleshoot and resolve technical issues independently
We offer a competitive salary of R30,000 per month, commensurate with experience.
Please note that this job description serves as a guideline only, and The Legends Agency reserves the right to modify it at any time.
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