Help Desk Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Core Group Full time
Job Title: Help Desk Specialist

Job Overview:

The Core Group is seeking a skilled and customer-focused Help Desk Specialist to join our team in Gauteng, Johannesburg.

Job Summary:

We are looking for an individual who can provide top-notch customer service and technical support via phone, email, or chat. As a Help Desk Specialist, you will be responsible for resolving customer queries, addressing complaints, and providing general information about our services.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Provide accurate and helpful solutions to customer problems
  • Assist customers with queries on all repairs in progress
  • Log all incoming telephonic requests
  • Collaborate with colleagues to resolve complex issues

Requirements:

  • MATRIC CERTIFICATE
  • SOUTH AFRICAN ID
  • At least 1 year of experience in a Call Centre environment

Estimated Salary: R150,000 - R200,000 per annum

About Us:

The Core Group is a leading provider of customer service solutions. We are committed to delivering exceptional service and building long-term relationships with our clients.


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