IT Service Desk Team Member
5 days ago
We are seeking a skilled IT Service Desk Team Member to join our team at IT Naledi Solutions. This role involves managing and resolving customer IT issues, maintaining accurate records, and collaborating with technical teams to resolve complex problems.
The ideal candidate will have excellent communication and problem-solving skills, with a strong understanding of IT service management principles. They will be able to work in a fast-paced environment, prioritize tasks effectively, and maintain a high level of customer satisfaction.
Key responsibilities include:
- Logging and managing customer IT issues
- Collaborating with technical teams to resolve complex problems
- Maintaining accurate records and reports
- Providing excellent customer service and communication
- Working effectively in a team environment
Core competencies for this role include:
- Excellent written and verbal communication skills
- Positive attitude and strong work ethic
- Excellent problem-solving and analytical skills
- Ability to work under pressure and meet deadlines
- Strong organizational and time management skills
Applicants should submit their CV and a motivational letter to apply for this exciting opportunity.
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