IT Service Desk Manager

3 weeks ago


Johannesburg, Gauteng, South Africa IOCO Full time

We are seeking a talented IT Service Desk Manager to join our team in Johannesburg. As a key member of our Application Support teams, you will play a vital role in ensuring the smooth operation of our services.

The ideal candidate will have 3-5 years of proven management experience in an IT Service Desk environment, with a focus on application support. You will be responsible for implementing and managing change, developing core responsibilities and tasks, and improving performance by raising efficiency and enabling better tools.

Key responsibilities include:

  • Implementing and managing change
  • Developing, implementing, and reviewing core responsibilities and tasks
  • Improving performance by raising efficiency and improving available tools to enable this
  • Liaising with supervisors, team-leaders, agents and third parties to gather information and resolve issues

You will be a strong leader and planner, with excellent communication skills and the ability to work well under pressure. A salary range of R600,000 - R900,000 per annum is expected for this position.



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