ITSM Process Specialist

3 days ago


Cape Town, Western Cape, South Africa DLK Group Full time

About Us:

The DLK Group is a leading organization in the industry, and we are seeking a highly skilled ITSM Process Specialist to join our team. As a key member of our IT Service Management department, you will be responsible for implementing and operating ITSM processes.

Main Responsibilities:

  • Implementing ITIL processes (Incident Management, Change Management, Problem Management) across the organization
  • Developing, monitoring, and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Collaborating with cross-functional teams to ensure IT services meet business objectives

Requirements:

  • Bachelor's degree in Information Technology or related field
  • ITIL certification (e.g., ITIL Foundation, ITIL Intermediate, or ITIL Expert)
  • Minimum 5 years of experience in IT Service Management operations within a large organization


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