ITSM Process Specialist
3 days ago
About Us:
The DLK Group is a leading organization in the industry, and we are seeking a highly skilled ITSM Process Specialist to join our team. As a key member of our IT Service Management department, you will be responsible for implementing and operating ITSM processes.
Main Responsibilities:
- Implementing ITIL processes (Incident Management, Change Management, Problem Management) across the organization
- Developing, monitoring, and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Collaborating with cross-functional teams to ensure IT services meet business objectives
Requirements:
- Bachelor's degree in Information Technology or related field
- ITIL certification (e.g., ITIL Foundation, ITIL Intermediate, or ITIL Expert)
- Minimum 5 years of experience in IT Service Management operations within a large organization
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