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Senior ITIL Manager
1 week ago
About the Role:
We are looking for a Senior ITIL Manager to join our team at the DLK Group. As a key member of our IT Service Management department, you will be responsible for leading the implementation and operation of ITSM processes.
Main Responsibilities:
- Leading the implementation of ITIL processes across the organization
- Developing and maintaining Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Collaborating with cross-functional teams to ensure IT services meet business objectives
- Identifying opportunities for process improvements and efficiency gains within ITSM practices
Requirements:
- Bachelor's degree in Information Technology or related field
- ITIL certification (e.g., ITIL Foundation, ITIL Intermediate, or ITIL Expert)
- Minimum 5 years of experience in IT Service Management operations within a large organization
