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IT Service Management Specialist

1 week ago

Cape Town, Western Cape, South Africa DLK Group Full time

Career Overview

The DLK Group is seeking a highly experienced Senior Product Specialist to serve as a Subject Matter Expert (SME) for our IT Service Management (ITSM) solution.

This role requires extensive knowledge of ITIL practices and strong project management skills to drive improvements and deliver exceptional service.

  • Act as the SME for the ITSM solution, providing expert guidance and support to internal teams and clients.
  • Stay informed about industry trends, best practices, and emerging technologies in ITSM.
  • Lead the configuration and customization of the ITSM solution to meet organizational and client-specific requirements.
Key Responsibilities

This role involves:

  • Managing project timelines, deliverables, and resources related to ITSM implementations and upgrades.
  • Employing project management methodologies to ensure successful execution of projects and initiatives.
  • Collaborating with cross-functional teams to ensure alignment on product capabilities and requirements.
  • Communicating effectively with stakeholders to gather requirements, provide updates, and address concerns.

Requirements

To be successful in this role, you will need:

  • National Diploma in IT or equivalent.
  • ITIL Intermediate Certification.
  • 8+ years of relevant experience in IT Service Management, product support, or related roles.