Expert IT Support and Service Delivery

15 hours ago


Cape Town, Western Cape, South Africa Dlkgroup Full time

We are seeking a highly skilled IT Service Management professional to join our team at Dlkgroup. The ideal candidate will have extensive experience in implementing and maintaining IT Service Management (ITSM) solutions, coupled with a strong understanding of ITIL best practices.

This role is pivotal in ensuring that our IT services are aligned with business needs and that our ITSM tools are configured and integrated effectively.

Main Responsibilities:

  • Service Delivery: Ensure the delivery of high-quality IT services that meet organizational needs.
  • Solution Deployment: Deploy and implement ITSM solutions to ensure they meet organizational needs.
  • Tool Configuration: Configure ITSM tools to align with established IT processes and manage integration between ITSM tools and other critical systems.
  • Troubleshooting: Troubleshoot and maintain ITSM solutions to minimize downtime and improve service delivery.
  • Knowledge Sharing: Share knowledge and expertise with colleagues to foster a culture of continuous improvement.


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