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Configuration Manager
1 week ago
Job Summary
We are seeking a highly experienced Senior Product Specialist to join our team and serve as a Subject Matter Expert (SME) for our IT Service Management (ITSM) solution.
This role requires a strong background in ITIL practices, project management, and ITSM tools to drive improvements and deliver exceptional service.
- Collaborate with cross-functional teams to ensure alignment on product capabilities and requirements.
- Manage project timelines, deliverables, and resources related to ITSM implementations and upgrades.
- Employ project management methodologies to ensure successful execution of projects and initiatives.
To be successful in this role, you will need:
- National Diploma in IT or equivalent.
- ITIL Intermediate Certification.
- 8+ years of relevant experience in IT Service Management, product support, or related roles.
