Product Support Strategist

5 days ago


Cape Town, Western Cape, South Africa DLK Group Full time

Career Opportunity

The DLK Group is offering a challenging career opportunity for a highly experienced Senior Product Specialist to join our team and contribute to the strategic configuration and enhancement of our IT Service Management (ITSM) tools.

This role offers an exciting opportunity to work with a leading organization and make a significant impact on the development and delivery of our ITSM solutions.

  • Develop and deliver training programs for internal teams and clients to enhance their understanding of the ITSM solution.
  • Provide ongoing support and troubleshooting for users to ensure high levels of satisfaction.
  • Identify opportunities for product enhancements and work closely with development teams to implement these changes.
Responsibilities

In addition to the key responsibilities mentioned earlier, this role also involves:

  • Creating and maintaining comprehensive documentation related to ITSM processes, configurations, and user guides.
  • Preparing regular reports on product performance, user feedback, and enhancement initiatives.

Qualifications

To be considered for this role, you will need:

  • Project Management Certification (PMP, PRINCE2, or equivalent).
  • ITIL Managers/Expert Certification (advantageous).


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