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IT Service Management Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Dlkgroup Full time

We are seeking a highly skilled IT Service Management professional to join our dynamic team at Dlkgroup. The ideal candidate will have extensive experience in implementing and maintaining IT Service Management (ITSM) solutions, coupled with a strong understanding of ITIL best practices.

This role is pivotal in ensuring that our IT services are aligned with business needs and that our ITSM tools are configured and integrated effectively.

Duties and Responsibilities:

  • Deployment and Implementation: Lead the deployment and implementation of ITSM solutions, ensuring they are tailored to meet organizational needs.
  • Configuration: Configure ITSM tools to align with established IT processes, ensuring optimal performance and usability.
  • Integration: Manage integration between ITSM tools and other critical systems, ensuring seamless data flow and operational efficiency.
  • Troubleshooting: Maintain and troubleshoot ITSM solutions, addressing any issues that arise to minimize downtime and improve service delivery.
  • Advisory Role: Provide expert advice on ITIL best practices and methodologies, guiding teams in the effective use of ITSM processes.
  • Training and Support: Develop and deliver training sessions for staff on ITSM tools and processes, fostering a culture of continuous improvement.
  • Documentation: Create and maintain comprehensive documentation for all ITSM processes and tools, ensuring clarity and compliance with standards.
  • Collaboration: Work closely with cross-functional teams to align ITSM strategies with business objectives and improve service delivery.
  • Reporting: Generate and analyze reports on ITSM performance metrics, using insights to drive improvements in service management.