Business Operations Director

2 days ago


Cape Town, Western Cape, South Africa Hire Resolve Full time
Job Summary
Hire Resolve is seeking an experienced Business Operations Director to join their management team. This key role oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures.

About the Role
The Business Operations Director will analyze and improve organizational processes, work to improve quality, productivity, and efficiency, and oversee the organization's ongoing operations and procedures. They will provide inspired leadership for the operations of the business, making important policy and strategic decisions, and developing and implementing operational policies and procedures. Additionally, they will assist the Human Resources department with recruiting when necessary and help promote a company culture that encourages morale and performance.

Main Responsibilities
* Develop, implement, and review operational policies and procedures that promote company culture and vision.* Oversee budgeting, reporting, planning, and auditing.* Identify and address problems and opportunities for the company.* Support worker communication with the management team.* Establish governance processes to ensure that objectives are achieved, risks are managed appropriately, and the organization's resources are used responsibly.* Where necessary, lead and/or support the implementation of business compliance and risk programs.* Maintain relationships of trust and respect with key internal and external stakeholders.* Ensure customer service is a primary focus, for both existing customers and future prospects.* Lead and manage teams, ensuring people-related issues are dealt with in the appropriate manner, ensuring a performance culture is driven throughout the business.* Drive transformation in the business, with a view of inclusion, ensuring the relevant transformation requirements of Hire Resolve are supported in all people-related processes.

Requirements
* Bachelor's degree in operations management or related field* Bachelor's degree in Electrical Engineering, Electronics, or a related field* Certifications related to UPS systems (e.g., Certified UPS Technician, electrical safety certifications) are a plus* Function-related (UPS and batteries) experience: 5 years* Leading teams: 2-5 years

Benefits
* Competitive salary based on experience* Minimum Requirements:

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