Operation and Maintenance Service Desk Manager Cape

3 days ago


Cape Town, South Africa Mass Staffing Projects Full time

A leading Renewable Energy solutions provider is currently hiring an O&M Service Desk Manager.

The service desk is responsible for identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments; and perhaps most importantly, often service as the face, or voice, of the organization to customers.
Furthermore, the Operation and Maintenance Service Desk Manager must continually keep up to date with world-wide technological developments ensuring the company remains a leader in the Industry.

**Some responsibilities will include**:
Effectively monitor, control and support service delivery.
Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace.
Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions.
Assist in development of new O&M Department Technical Working Procedures.
Submitting reports timeously.
Responsible for all existing sites daily monitoring.
Responsible for all existing site daily operations.
Manage and maintain O&M department budgets.
Maintain Client staff training.
Ensure O&M Technicians are sufficiently trained for tasks to be carried out in the field.
Ensure all works done by O&M department comply with International Standards.
Maintain Client relations regarding existing sites under O&M.

**Qualifications**:
Electrical Trade Test Certificate (3 phase)
Wireman’s License
Drivers License
Passport



  • Cape Town, South Africa TradeLink Retail Systems Pty Ltd Full time

    **1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...


  • Cape Town, South Africa Recruitment Legends Full time

    **IT Operations Manager/Service Desk Manager** **Cape Town, Remote R43 000- R50 000pm** UK based MSP (managed service provider) that is passionate about its people and doing good in the community and genuinely reducing their environmental impact seeks a like-minded, client-centric IT Operations Manager/Service Desk Managerto manage their tech team and...


  • Cape Town, South Africa Cape Union Mart International Full time

    **Responsibilities**: - Field and Prioritize Calls: Receive, log, and prioritize incoming calls from users regarding IT issues, ensuring that urgent problems are addressed promptly. - Escalation Management: Identify and escalate complex issues to second and third-line support teams, providing detailed information to facilitate swift resolution. -...


  • City of Cape Town, Western Cape, South Africa Hinduja Global Solutions Full time

    Are you a seasoned IT professional with a passion for leadership and service excellence? We are seeking an experienced Service Desk Team Manager to lead our on-site team in Woodstock, Cape Town. This pivotal role is at the heart of our IT operations, where you will be responsible for managing a team of 1st and 2nd Line service desk technicians. Your...


  • Cape Town, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for you: IT Service Desk Operative As an IT Service Desk Operative, you will provide first line support on desktop, mobile devices, printers and related system issues, MS Office and user administration as required and maintain a productive environment for Sigma users. Location: Diep River, Cape Town Sigma...


  • Cape Town, Western Cape, South Africa Sheldon Recruitment and Selection Full time

    At Sheldon Recruitment and Selection, we are seeking a highly skilled Front Desk Associate to join our team in Durbanville. This role offers a unique opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.Job Summary:We are looking for an experienced and efficient Front Desk Associate to manage...


  • Cape Town, South Africa ooba Full time

    The role is suitable for a high-energy achiever, executor, leader, planner and communicator with a genuine desire to help others and a knack for getting things done in the smoothest, accurate and fastest way. With Cape Town based Hybrid working as part of the ooba culture, the Service Desk Manager will support the respective teams, be a single point for...

  • Service Desk Agent

    7 months ago


    Cape Town, South Africa African Arete Full time

    Service Desk Agent required for a client site in Cape Town. Requirements is as follows - Grade 12 Diploma in IT MCSA/MCSE Certified Microsoft Office 0365 2 years IT relevant experience in IT service desk, remote desktop and onsite support. Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be...

  • Control Desk Operator

    6 months ago


    Cape Town, South Africa Tower Group Full time

    **Control Desk Operator** We're seeking a skilled Control Desk Operator to be the driving force behind efficient and seamless control desk operations based in Western Cape facility. **What You'll Do**: As a Control Desk Operator, you'll be the mastermind behind orchestrating the Control Desk activities. Your responsibilities will span from managing order...

  • Service Desk Analyst

    7 months ago


    Cape Town, South Africa Frontline Managed Services Full time

    Elevate your IT journey with Frontline Managed Services! We're on the lookout for Help Desk team players who are not just tech-savvy but hungry for knowledge and ready to make an impact. Join us in reshaping the future of technology. About us: Frontline Managed Services® stands as a pioneer in IT, Financial, and Administrative Managed Services for legal...


  • Cape Town, South Africa A AND C HEROLD CONSTRUCTION AND MAINTENANCE Full time

    **_We are a well established construction and maintenance company and we are looking to employ someone that is an experienced handyman in hotel maintenance to join our team._** **Experience in the following fields**: - Plumbing - Carpentry - Electrical - Computer literate - Planing an organizing skills **Duties and Responsibilities**: Tasks (include but...

  • Service Desk Engineer

    4 weeks ago


    Cape Town, South Africa Cloud Direct Full time

    Job title : Service Desk Engineer Job Location : Western Cape, Cape Town Deadline : December 18, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose This is an exciting opportunity to be part of our Managed Services Team. We are looking for an ambitious, energetic Service Desk Engineer to join the rapidly expanding...


  • Cape Town, South Africa RSAWEB Full time

    **Job Information**: Industry - Technical Support & Customer Services Work Experience - 2 years Education Level - Grade 12 or equivalent City - Sea Point, Cape Town Province - Western Cape Country - South Africa Postal Code - 8005 Who are we? Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus...

  • Service Desk Agent

    7 months ago


    Cape Town, South Africa AVI Limited Full time

    AVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home...

  • Front Desk Agent

    7 months ago


    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (8293) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Front Desk Agent

    7 months ago


    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (11512) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Front Desk Agent

    4 months ago


    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (13254) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Front Desk Agent

    1 hour ago


    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (14686) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...


  • Cape Town, South Africa RSAWEB Full time

    **Job Information**: Date Opened - 28/05/2024Job Type - Full timeIndustry - Technical Support & Customer ServicesWork Experience - 2 yearsEducation Level - Grade 12 or equivalentCity - Sea Point, Cape TownProvince - Western CapeCountry - South AfricaPostal Code - 8005Who are we? Established in 2001, RSAWEB is South Africa’s fastest growing internet service...

  • Front Desk Agent

    7 months ago


    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (10160) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...