IT Support Technician

3 weeks ago


Cape Town, South Africa Intelligent Debt Management Full time

**Responsibilities**:

- End-user Remote and In-Person support as required by the Service Desk
- Responsible for troubleshooting and resolving end-user incidents and requests
- Performs user onboarding and offboarding
- Provisioning user operating systems as per IT Operations standards
- Work diligently with the team and end-users to keep users’ technology running
- Execute tasks as required by Senior Support Engineers, Service Desk and/or Manager
- Escalate issues where required as per Service Desk guidelines
- Focus on client centricity, speed and customer satisfaction
- Planning daily workload in an independent way
- IT hardware inventory and asset management tasks
- Use remote management and connectivity tools to support users
- Engage with third parties as and when required to fulfill tasks

Experience requirements
- Standard entry level IT (Microsoft, A+, N+) certification beneficial
- IT end-user support experience 2+ years
- Basic end-user network issue troubleshooting experience 2+ years
- Minimum 2 years in a desktop support role with experience in
- Operating System Networking & Firewall Support
- DNS/ DHCP
- MS Windows 7 - 10
- Office 2010-2019 & O365
- Onboarding / Off boarding Users (Joiners/Leavers)
- Anti-Virus Management
- Various Application Support
- VoIP Telephony Support
- IT Service/Help Desk Platforms
- Understanding of Service Desk with experience in
- Ticket management
- End-user communication and expectation management
- Incident tickets
- Request fulfillment tickets
- Tasks, sub tasks and project tasks

What You Bring to the Team

A hunger for growth and learning. A sense of wanting to make a difference and add value to the team and the business. Someone who the team can depend on. Minimum two (2)+ years’ experience in technical support of end-users. A minimum of two (2) years’ experience working with any Service/Help Desk platform and an understanding of ticket management. Creative and effective in problem solving. Strong customer focus. Genuine willingness to help and serve customers/end-users.


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