Customer Support Specialist

4 days ago


Cape Town CBD, South Africa EXL Service Full time
About EXL Service

We are a leading player in the utilities industry, with a strong presence in the UK market. Our team is dedicated to providing exceptional customer service, and we're looking for a skilled professional to join us.

Job Summary

We are seeking an experienced Customer Support Specialist to manage inbound and outbound calls, providing high-quality service to our customers. The ideal candidate will have 6-12 months of call centre experience, a clear matriculation certificate, and a clean credit and criminal record. Fluency in English is essential, and proficiency in Afrikaans is a plus.

Responsibilities
  • Manage inbound and outbound calls efficiently, ensuring high standards of customer service.
  • Develop and maintain a deep understanding of our products and services to effectively address customer queries.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Analyse customer feedback and suggest process improvements to enhance the customer experience.
Requirements

To succeed in this role, you will need:

  • 6-12 months of call centre experience.
  • A clear matriculation certificate.
  • A clean credit and criminal record.
  • Excellent communication and problem-solving skills.
  • Fluency in English (Afrikaans is a plus).
What We Offer

We offer a competitive salary of R250,000 - R350,000 per annum, depending on experience, as well as opportunities for growth and development within our organisation.



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