Customer Support Specialist

5 months ago

Cape Town, South Africa Crypto Banter Full time

**About Crypto School**:
Crypto School, a part of the vibrant Crypto Banter community, is on a mission to demystify the complex world of cryptocurrency. We provide comprehensive education on cryptocurrencies to empower learners with the knowledge they need to navigate the crypto space with confidence. Our platform is designed to be accessible, engaging, and informative, fostering a supportive learning environment for all.

**Role Overview**:
We're looking for a Customer Support Specialist with a passion for cryptocurrency, exceptional problem-solving skills, and a dedication to creating a positive customer experience. This role involves providing timely, accurate support to our students and prospective students, addressing their inquiries, and contributing to a supportive community around our educational content.

**Key Responsibilities**:

- Troubleshoot user issues with patience and clarity, offering step-by-step guidance.
- Collaborate with QA and Development teams to report back user-identified technical issues.
- Enhance the FAQ and knowledge base, keeping content up-to-date with the latest platform features and courses.
- Analyze customer feedback to propose platform and educational content improvements.
- Maintain updated knowledge on Crypto School's offerings to provide informed support.
- Develop customer service protocols and contribute to a positive online community presence for Crypto School.
- Utilize analytical skills to interpret customer feedback and support trends, leveraging tools such as Google Sheets or Excel for data analysis.

**Requirements**:

- 2+ years in customer support, preferably within tech or education sectors.
- A solid understanding of and interest in the cryptocurrency and blockchain sector.
- Excellent communication skills with the ability to distill complex concepts into easily understandable information.
- Proficiency in customer support software, CRM tools, and especially Google Sheets/Excel for data analysis.
- Strong analytical skills to identify trends, patterns, and insights from customer interactions.
- Independent work style with the ability to prioritize tasks in a fast-paced environment.
- A proactive, empathetic approach to customer service, committed to resolving issues with efficiency and care.
- Professionalism, integrity, and a strong work ethic.

**Perks**:

- Flexible, remote work arrangement.
- Opportunity to join a passionate team leading the way in crypto education.
- Professional growth and development opportunities in a rapidly expanding sector.
- Competitive compensation package.

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