Customer Support Professional
2 days ago
Job Summary
This is an exciting opportunity for a Customer Support Professional to join EXL Service in Cape Town, South Africa. The successful candidate will have excellent customer service skills and experience working in a call centre environment.
About the Role
We are seeking a highly skilled and experienced Customer Support Professional to manage inbound calls from customers in the UK market. The ideal candidate will have 6-12 months of call centre experience and be able to provide high-quality service to customers.
Key Responsibilities
- Managing inbound calls from customers in the UK market
- Providing high-quality customer service to meet or exceed customer expectations
- Working collaboratively with internal teams to resolve customer issues
- Maintaining accurate records of customer interactions
Requirements
- 6-12 months of call centre experience
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Matric certification
- Credit and criminal record clearance
- Strong communication and interpersonal skills
Salary and Benefits
The salary for this role is estimated to be around R250,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including medical aid, retirement annuity, and life insurance.
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