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Customer Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Emporium Human Capital Full time

Emporium Human Capital is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training and customer support.

Key Responsibilities:

  • Develop and implement training plans to meet customer needs
  • Provide system training and support to customers
  • Communicate effectively with internal and external stakeholders to identify areas for improvement
  • Assist with preparing data and uploading it to the system for new customers

Requirements:

  • Bachelor's Degree in Accounting or equivalent experience
  • Proficiency in Microsoft Office and accounting software packages
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment