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Strategic Partnership Development Manager

1 week ago

Randburg, Gauteng, South Africa Cifa Full time
Key Responsibilities:

Cifa seeks a Strategic Partnership Development Manager who will play a key role in supporting and expanding client relationships within our growing business. You will be responsible for ensuring customers effectively use our talent & performance solutions, proactively engaging, training, and supporting clients to drive adoption and retention.

You will build strong relationships with customer HR teams, helping them drive talent management with our solutions. This role requires some in-person engagement in Johannesburg alongside remote work. You will maintain accurate customer records and interactions within our CRM and tracking systems.

We require someone with proven Customer Success experience in a startup or scale-up environment, with a focus on product adoption, retention, and client engagement. A basic understanding of HR processes (e.g., talent management, succession, performance) or experience in a similar HR technology-focused environment would be beneficial.

You will use Jira to track and manage projects, troubleshoot issues, and support customer workflows. If you are a skilled professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.