IT Helpdesk and Technical Support Specialist
4 weeks ago
At Browns The Diamond Store, we are seeking a highly skilled IT Helpdesk and Technical Support Specialist to join our team in Johannesburg.
The estimated salary for this position is R200,000 - R300,000 per annum, depending on experience.
We have an exciting opportunity for a talented IT professional to provide first-line technical support to our organisation-wide network and users. As an IT Helpdesk and Technical Support Specialist, you will be responsible for providing remote or on-site support, troubleshooting hardware and software issues, and installing and configuring Windows Enterprise Environment systems.
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, or in-person onsite support
- Troubleshoot hardware and software issues to determine the best solution
- Install and configure Windows 8 and 10 operating systems
- Build, configure, and repair computer hardware and other devices
- Support network and security systems
Requirements:
- 3 years of experience providing first-line technical support to customers via phone, email, or in-person onsite support
- A+ qualification (or equivalent) is desirable, demonstrating a strong understanding of hardware and software basics
About Us:
Browns The Diamond Store is a reputable company with a strong presence in Johannesburg. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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