IT Support Planning Specialist
1 day ago
Job Title: IT Support Planning Specialist
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">About IT Naledi Solutions:">
">
We are a forward-thinking organization dedicated to delivering innovative solutions in the IT sector. Our team is passionate about providing exceptional service and driving business growth through technology.
">">Job Description:">
">
Job Summary: We are seeking an experienced IT Support Planning Specialist to join our team. The successful candidate will be responsible for planning, coordinating, and executing IT support services to ensure seamless delivery of technical assistance to our clients.
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Key Responsibilities:
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- Plan and coordinate IT support activities to meet customer needs and expectations.">
- Develop and maintain relationships with internal stakeholders to ensure effective communication and collaboration.">
- Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.">
- Collaborate with cross-functional teams to resolve technical issues and improve overall service delivery.">
- Stay up-to-date with industry trends and best practices to continuously improve IT support services.">
">Requirements:">
">
Education and Experience:
">Candidates should have a minimum of 1-2 years of experience in IT support or a related field. A relevant qualification and ITIL certification are preferred.
">">
Skills and Qualifications:
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- Excellent written and verbal communication skills.">
- Strong problem-solving and analytical skills.">
- Ability to work under pressure and meet deadlines.">
- Excellent organizational and time management skills.">
- Good listening and interpersonal skills.">
- Ethical and professional behavior.">
- Able to work independently and as part of a team.">
- Basic understanding of IT infrastructure and systems.">
">Salary and Benefits:">
">
The estimated salary for this position is R250,000 - R350,000 per annum, depending on experience and qualifications. We offer a comprehensive benefits package, including medical aid, retirement funding, and paid leave.
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If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your CV and cover letter, to [insert email address].
">">
We look forward to hearing from you.
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