Technical Support Specialist

1 month ago


Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full time

Job Title: Technical Support Specialist - IT Infrastructure

About Us: We are a leading provider of IT solutions and consulting services, dedicated to empowering businesses with cutting-edge technology.

Job Summary: We are seeking an experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintenance services to our clients.

Salary: R550,000 - R650,000 per annum, depending on experience

Job Description:

Key Responsibilities:
  • Provide Expert Technical Support: Offer expert-level technical support to clients, including troubleshooting, resolving hardware and software issues, and performing routine maintenance tasks.
  • Maintain IT Systems: Maintain and repair IT systems, ensuring they are running smoothly and efficiently.
  • Collaborate with Colleagues: Work closely with internal teams to resolve technical issues and escalate complex problems when necessary.
  • Develop Skills and Knowledge: Stay up-to-date with the latest technologies and best practices in IT support, continuously developing your skills and knowledge to meet the evolving needs of our clients.
  • Meet Service Level Agreements (SLAs): Ensure that all SLAs are met, delivering exceptional customer satisfaction ratings and exceeding client expectations.
Requirements:
  • CompTIA A+ Certification: Possess CompTIA A+ certification or equivalent experience.
  • ITIL Foundation Certification: Hold ITIL Foundation certification or equivalent experience.
  • Microsoft Certifications: Possess relevant Microsoft certifications, such as AZ-900 or MS-900.
  • 3-5 Years of Experience: Have 3-5 years of experience in technical support, with a focus on MS operating systems, MS Office, or Office 365.

What We Offer:

  • Ongoing Training and Development: Opportunities for ongoing training and development to enhance your skills and knowledge.
  • Beneficial Salary Package: An attractive salary package, commensurate with experience.
  • Supportive Team Environment: A collaborative and supportive team environment that encourages growth and success.


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