IT Technical Support Specialist

1 month ago


Johannesburg, Gauteng, South Africa CallForce Full time
Job Summary

We are seeking a highly skilled IT Technical Support Specialist to join our team at CallForce.

About the Role

This is an exciting opportunity for an individual with excellent technical skills and customer service experience to provide top-notch support services to our clients.

Main Responsibilities
  • Support operations and other support services by responding to helpdesk requests in a timely and efficient manner.
  • Attend to tickets logged, ensuring that all issues are resolved quickly and efficiently.
  • Raise any deviations or concerns with the Head of IT for prompt resolution.
  • Ensure employees adhere to IT protocols and standards, promoting a secure and efficient working environment.
Requirements
  • Strong technical skills and knowledge of IT systems and protocols.
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
What We Offer

In this role, you will have the opportunity to work with a dynamic team and contribute to the success of our organization. We offer a competitive salary package, including:

  • $55,000 - $65,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and professional development opportunities.

Please note that the salary range is an estimate based on industry standards and may vary depending on location and experience.



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