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IT Helpdesk Operations Specialist

2 months ago

Johannesburg, Gauteng, South Africa CallForce Full time
Job Description:

At CallForce, we are seeking a skilled and efficient IT Helpdesk Operations Specialist to join our team. This role involves providing exceptional support services to our clients, ensuring timely and effective resolution of technical issues.

About the Role:
  • Deliver top-notch helpdesk operations, including ticket management and issue escalation as needed.
  • Maintain accurate records of client interactions and resolutions.
  • Collaborate with the Head of IT to identify areas for process improvement.
  • Foster a culture of compliance with IT protocols among employees.
What You'll Need:
  • A strong understanding of IT systems and protocols.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
Compensation:

We offer a competitive salary range of $55,000 - $65,000 per annum, commensurate with experience.

Benefits:
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.