Technical IT Support Specialist

4 days ago


Johannesburg, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time
Job Overview

We are seeking an experienced Technical IT Support Specialist to join our team at Professional Resources Partners Pty Ltd. As a key member of our support team, you will provide high-quality technical assistance to our clients, ensuring their systems and networks are running smoothly and efficiently.

About the Role

This is a full-time position that requires flexibility to meet customer demands and requirements. You will be working in a dynamic environment, supporting a wide range of technical issues, from hardware and software problems to network and system configuration.

Responsibilities
  • Provide technical support via phone, email, and ticketing system to customers with hardware and software issues.
  • Visit customers to assist with technical issues, either face-to-face or remotely.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Troubleshoot system and network problems, diagnosing and resolving hardware or software issues.
  • Set up new user accounts and profiles, deal with password issues, and maintain network security and compliance.
  • Escalate more complex calls to senior IT Support members as needed.
  • Maintain logs of software or hardware problems detected within the ticketing system.
  • Support users in the use of computer equipment by providing necessary training and advice.
  • Install and configure computer hardware, operating systems, and applications.
  • Monitor and maintain computer systems and networks, ensuring they are running optimally.
Requirements
  • N + Networking Diploma or minimum 3 years practical experience in IT.
  • Previous Helpdesk (Telephone) support experience is beneficial.
  • Microsoft Office 365 Administration skills are an advantage.
  • Experience with TCP/ICP (Networking) and 802.11 (wireless) protocols.
  • Domain controller experience is an asset.
Compensation

The estimated salary for this role is around $65,000 - $80,000 per annum, depending on location and experience. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.



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