Technical IT Support Specialist
1 month ago
We are seeking an experienced Technical IT Support Specialist to join our team at Professional Resources Partners Pty Ltd. As a key member of our support team, you will provide high-quality technical assistance to our clients, ensuring their systems and networks are running smoothly and efficiently.
About the RoleThis is a full-time position that requires flexibility to meet customer demands and requirements. You will be working in a dynamic environment, supporting a wide range of technical issues, from hardware and software problems to network and system configuration.
Responsibilities- Provide technical support via phone, email, and ticketing system to customers with hardware and software issues.
- Visit customers to assist with technical issues, either face-to-face or remotely.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Take ownership of user problems and be proactive when dealing with user issues.
- Troubleshoot system and network problems, diagnosing and resolving hardware or software issues.
- Set up new user accounts and profiles, deal with password issues, and maintain network security and compliance.
- Escalate more complex calls to senior IT Support members as needed.
- Maintain logs of software or hardware problems detected within the ticketing system.
- Support users in the use of computer equipment by providing necessary training and advice.
- Install and configure computer hardware, operating systems, and applications.
- Monitor and maintain computer systems and networks, ensuring they are running optimally.
- N + Networking Diploma or minimum 3 years practical experience in IT.
- Previous Helpdesk (Telephone) support experience is beneficial.
- Microsoft Office 365 Administration skills are an advantage.
- Experience with TCP/ICP (Networking) and 802.11 (wireless) protocols.
- Domain controller experience is an asset.
The estimated salary for this role is around $65,000 - $80,000 per annum, depending on location and experience. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.
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