Technical Support Specialist

21 hours ago


Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full time

We are seeking a highly skilled Technical Support Specialist to join our team at IT Empowered Consulting (Pty) Ltd. In this role, you will provide end-user computer support, ensuring that all IT systems are managed, maintained, and repaired efficiently.

Key responsibilities include:

  • Managing and maintaining IT systems to ensure optimal performance
  • Providing guidance and best practices to junior support technicians
  • Building partner relationships with clients and serving as a trusted IT advisor
  • Ensuring that contracted customer service level agreements are met
  • Logging and escalating calls, servicing, and resolving them within agreed SLAs
  • Administering user and computer accounts, as well as group membership in Active Directory
  • Performing tests on hardware platforms and networks, documenting operating system software
  • Practicing expert knowledge on preventative maintenance
  • Coordinating with internal IT staff and customers to resolve technical issues and escalate when necessary
  • Identifying and resolving hardware and software issues

To be successful in this role, you must have:

  • CompTIA A+ certification
  • CompTIA N+ certification
  • ITIL Foundation Certification
  • Microsoft Azure Fundamentals AZ900
  • Microsoft Office 365 Fundamentals MS900
  • MTA: Windows Operating System Fundamentals (Windows 10)
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Apple Mac Apple Certified Support Professional (optional based on customer requirements)
  • 3-5 years of technical support experience with an emphasis on MS operating systems, MS office or Office 365, and office applications

This is a full-time position with a competitive salary range of $60,000 - $80,000 per annum, depending on experience. If you are passionate about delivering exceptional technical support and have the required skills and qualifications, please apply for this exciting opportunity.



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