Technical Support Specialist
21 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team at IT Empowered Consulting (Pty) Ltd. In this role, you will provide end-user computer support, ensuring that all IT systems are managed, maintained, and repaired efficiently.
Key responsibilities include:
- Managing and maintaining IT systems to ensure optimal performance
- Providing guidance and best practices to junior support technicians
- Building partner relationships with clients and serving as a trusted IT advisor
- Ensuring that contracted customer service level agreements are met
- Logging and escalating calls, servicing, and resolving them within agreed SLAs
- Administering user and computer accounts, as well as group membership in Active Directory
- Performing tests on hardware platforms and networks, documenting operating system software
- Practicing expert knowledge on preventative maintenance
- Coordinating with internal IT staff and customers to resolve technical issues and escalate when necessary
- Identifying and resolving hardware and software issues
To be successful in this role, you must have:
- CompTIA A+ certification
- CompTIA N+ certification
- ITIL Foundation Certification
- Microsoft Azure Fundamentals AZ900
- Microsoft Office 365 Fundamentals MS900
- MTA: Windows Operating System Fundamentals (Windows 10)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Apple Mac Apple Certified Support Professional (optional based on customer requirements)
- 3-5 years of technical support experience with an emphasis on MS operating systems, MS office or Office 365, and office applications
This is a full-time position with a competitive salary range of $60,000 - $80,000 per annum, depending on experience. If you are passionate about delivering exceptional technical support and have the required skills and qualifications, please apply for this exciting opportunity.
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