Booking Operations Coordinator

4 weeks ago


Sandton, South Africa Publicis Commerce Full time
Job Summary

We are seeking a highly organized and resilient Booking & Confirmation Agent to join our team at Publicis Commerce.

About the Role

This dynamic position demands exceptional time management and relationship-building abilities with a proven track record of meeting deadlines and targets. As a key member of our operations team, you will be responsible for securing, managing, and confirming bookings while coordinating closely with internal and external stakeholders.

Main Responsibilities
  • Schedule appointments for multiple field representatives at schools on a daily basis, ensuring seamless execution.
  • Verify and update school contact information to maintain accurate records.
  • Efficiently plan and manage daily call schedules, prioritizing tasks to meet stakeholder expectations.
  • Identify and report operational challenges, proactively seeking solutions to enhance client satisfaction and business growth.
  • Generate accurate daily activity reports, providing timely and effective responses to inquiries and requests.
  • Proactively seek new schools to expand the booking portfolio, demonstrating a commitment to continuous learning and improvement.
  • Maintain detailed and accurate records of all bookings within the booking system, adhering to company policies and procedures.
  • Contact schools each day (24 hours prior to Representative Visit) to solidify booking details for a designated team of Brand Representatives.
Key Performance AreasRelationship Management
  • Build and maintain strong professional relationships with internal and external stakeholders, effectively communicating and engaging relevant representatives via telephone.
  • Demonstrate excellent interpersonal skills and adaptability when interacting with diverse audiences, fostering a positive and productive work environment.
Database Management
  • Maintain the accuracy and integrity of provided databases, expanding them through consistent data enrichment.
  • Ensure seamless database management, identifying opportunities to enhance client satisfaction and business growth.
Booking Performance
  • Consistently achieve daily booking targets, meeting or exceeding established Key Performance Indicators (KPIs).


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