Administrator: Bookings
7 months ago
**Motus Honda Sandton & Kia Bryanston **currently holds a temporary vacancy for an **Administrator**:Bookings**
**Position Overview**:
**Specific Role Responsibilities**:
- Ensure telephone is answered as per telephone standards
- Use current Standard Operating Procedures (SOP) strictly for appointment taking processes
- Ensure appointments are spread out for every ten to fifteen minutes to ensure effective customer satisfaction
- Update time bucket on a consistent basis with flat-rate to ensure all available productive time is used
- Monitor appointment rates on a daily and monthly basis, including carry-overs, repeat repairs, walk-ins, etc.
- Monitor no show rate, and keep record of reasons of no-shows
- Pre-print all repair orders for the following day
- Appointment Taking
- Allocate time available for appointments, carry-overs and walk-ins
- Timeous reminders to customers for service daily
- Pre-printing of job cards daily
- Efficient checking of all job cards to ensure all paperwork as per SOP’s are attached
- Booking and control of Special Campaign Recalls
- Recording of all job cards on and off site for easy access and record keeping
- Perform any other reasonable duties, which may be required
**Qualifications and Experience**:
- A minimum of Grade 12
- Computer literacy is essential
- Clear Criminal Record
**Skills and Personal Attributes**:
- People Handling Skills
- Time-Management
- Must have excellent verbal communication skill
- Empathy and honesty
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