Customer Service and Operations Coordinator

6 days ago


Sandton, South Africa Shorza Full time

**Are you passionate about horses and creating unforgettable experiences?**:
We are looking for a **Customer Service and Operations Coordinator** to join our team and help deliver exceptional adventures to riders, ensuring they have the best experience from start to finish. If you are well-travelled and interested in horses, this is the perfect role for you

**Why You'll Love This Role**:
**Sales & Engagement**: Follow up on inquiries and convert leads into bookings for future adventures.
**Content Creation**: Collect stories from riders and collaborate with the marketing team to inspire others.
**Operations Support**: Provide logístical support and assist with general event preparation.
**Team Collaboration**: Offer insights, enhance systems, and support other departments to ensure smooth operations.

**What We're Looking For**:
**Passion**: You love horses and understand the needs of riders.
**Organized & Proactive**: You excel at managing tasks, staying ahead of deadlines, and solving problems on the fly.
**Excellent Communicator**: You can write in a fun, energetic tone and engage effectively across various channels.
**Flexible & Ready to Travel**: You’re open to travel and adaptable to schedule changes.

**Why Join Us**:

- ** Full-time role with flexible hours.**:

- ** Travel with the company and be part of the adventure.**:

- ** Work with a passionate team where your ideas truly matter.**

**How to Apply**:
**Pre-Screening Questionnaire**:

- ** Have you traveled abroad in the past year?**
Yes / No
- ** Do you have any experience working with or around horses? If so, please briefly describe your experience.**
- ** Are you comfortable with flexible working hours and the possibility of traveling for work?**
Yes / No
- ** On a scale of 1 to 10, how would you rate your organizational and multitasking skills, and why?**
- ** What excites you most about combining customer service with a passion for horses and travel?**
- ** What’s your approach to handling customer inquiries and ensuring a smooth booking process for events?**
- ** Do you have any additional skills or experiences that you believe would make you a great fit for this role?**
- ** Do you have any questions or additional comments you would like to share with us?



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