Senior Operations Coordinator
2 weeks ago
We are seeking a highly skilled and experienced Senior Operations Coordinator to join our team at Wild Dreams Hospitality. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our booking process, from initial inquiry to final payment.
About the RoleThis is a full-time position based in either Johannesburg or Cape Town. The ideal candidate will have a strong background in administration and operations, with experience in handling customer relationships and developing products and services in the inbound travel industry.
Key Responsibilities- Liaise with travel designers, UK operations team, and suppliers on all bookings in an operational and financial capacity.
- Communicate continuously with suppliers and internal sales and operations support teams to build trust and provide excellent support to the UK teams.
- Keep all booking information updated in the system, ensuring CRM is continually up-to-date.
- Stay up-to-date with company and associated product updates, as well as technology updates.
- Attend company and associated product training on a weekly basis, which facilitates exceeding expectations and accuracy in the booking process.
To be successful in this role, you will need:
- A matric certificate with mathematics (minimum standard grade or above).
- A tertiary certificate in Travel & Tourism/Hospitality.
- 4-5 years' experience in an operations/administration role within the travel industry.
- Experience in handling customer relationships and developing & promoting products and services in the inbound travel industry.
- Computer literacy (Microsoft Office, Email, Teams, Internet browsers).
- Proven English literacy.
- Working knowledge of TourPlan and WISH or similar booking/operating system.
- General product knowledge on Southern and East Africa.
- Personal or educational travel experience advantageous.
- Excellent communication skills in English, both written and oral.
- Excellent attention to detail and accuracy in data capturing.
- Foreign language skills advantageous.
- A passion for wildlife and a commitment to sustainability and conservation.
We offer a competitive salary range of R 250,000 - R 350,000 per annum, depending on experience.
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