Senior Operations Coordinator

2 weeks ago


Sandton, South Africa Wild Dreams Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Senior Operations Coordinator to join our team at Wild Dreams Hospitality. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our booking process, from initial inquiry to final payment.

About the Role

This is a full-time position based in either Johannesburg or Cape Town. The ideal candidate will have a strong background in administration and operations, with experience in handling customer relationships and developing products and services in the inbound travel industry.

Key Responsibilities
  • Liaise with travel designers, UK operations team, and suppliers on all bookings in an operational and financial capacity.
  • Communicate continuously with suppliers and internal sales and operations support teams to build trust and provide excellent support to the UK teams.
  • Keep all booking information updated in the system, ensuring CRM is continually up-to-date.
  • Stay up-to-date with company and associated product updates, as well as technology updates.
  • Attend company and associated product training on a weekly basis, which facilitates exceeding expectations and accuracy in the booking process.
Requirements

To be successful in this role, you will need:

  • A matric certificate with mathematics (minimum standard grade or above).
  • A tertiary certificate in Travel & Tourism/Hospitality.
  • 4-5 years' experience in an operations/administration role within the travel industry.
  • Experience in handling customer relationships and developing & promoting products and services in the inbound travel industry.
  • Computer literacy (Microsoft Office, Email, Teams, Internet browsers).
  • Proven English literacy.
  • Working knowledge of TourPlan and WISH or similar booking/operating system.
  • General product knowledge on Southern and East Africa.
  • Personal or educational travel experience advantageous.
  • Excellent communication skills in English, both written and oral.
  • Excellent attention to detail and accuracy in data capturing.
  • Foreign language skills advantageous.
  • A passion for wildlife and a commitment to sustainability and conservation.
What We Offer

We offer a competitive salary range of R 250,000 - R 350,000 per annum, depending on experience.



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