Technical Support Specialist

6 hours ago


Midrand, Gauteng, South Africa IOCO Full time
Customer Service Engineer I - Job Description

We are seeking a highly skilled and motivated Customer Service Engineer I to join our team. As the first point of contact for our clients, you will be responsible for providing exceptional technical support and ensuring seamless resolution of technical issues.

Key Responsibilities:

  • Provide onsite and remote user support for clients
  • Conduct general maintenance tasks in office/boardrooms
  • Offer VIP user support
  • Diagnose hardware issues and reload machines as needed
  • Assist with network support and troubleshooting

Requirements:

  • 5+ years of practical experience in service delivery, desktop support, and generalist roles
  • Basic server support and client support skills, along with excellent communication and interpersonal skills

Qualifications:

  • Grade 12 education
  • A+ certification
  • N+ certification
  • MCSA/MCSE certification
  • Strong soft skills

Preferred Qualifications:

  • ITIL certification is advantageous
  • Mobility support skills
  • Client support experience

About the Opportunity:

  • This is a contract position with a fixed-term duration
  • The work environment is onsite, with an open-plan office based on a client site
  • The working hours are from 08h00 to 17h00, Monday to Friday
  • Travel is required, and candidates must have a valid driver's license and reliable transportation

Why Choose IOCO Infrastructure Services?

We offer a dynamic and innovative work environment where you can grow your expertise and contribute to delivering outstanding client experiences through sustainable IT infrastructure solutions. Our team is passionate about tackling business challenges head-on and providing top-notch support to our clients. If you're looking for a challenging and rewarding role that allows you to make a real difference, we encourage you to apply.



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