IT Support Specialist with Excellent Problem-Solving Skills

3 weeks ago


Midrand, Gauteng, South Africa Hire Resolve Full time
Job Description

Hire Resolve is seeking a skilled IT Support Specialist to provide top-notch technical assistance to our clients, both onsite and offsite.

Key Responsibilities
  • Onsite Support: Visit client sites to troubleshoot and resolve technical issues, install, configure, and maintain hardware and software, and provide training and guidance to clients on IT systems.
  • Offsite Support: Respond to remote support requests via phone and ticketing system, troubleshoot and resolve technical issues remotely, and monitor and maintain client networks, systems, and infrastructure.
Technical Responsibilities
  • Troubleshoot and repair computer systems, peripherals, and network devices.
  • Configure and manage Windows/Mac OS, mobile devices, and software applications.
  • Ensure system security, backups, and antivirus measures.
  • Document client interactions, issues, and resolutions.
Client Communication
  • Provide clear explanations of technical issues and solutions.
  • Communicate effectively with clients, both verbally and in writing.
  • Manage client expectations, ensuring timely issue resolution.
Administrative Tasks
  • Maintain accurate records of client interactions and issue resolutions.
  • Update ticketing system, tracking progress and resolution.
  • Participate in team meetings, sharing knowledge and best practices.
Requirements
  • 2 years of IT support experience.
  • CompTIA A, Network, or equivalent certifications.
  • Proficiency in Windows, Mac OS, mobile devices, and software applications.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • CompTIA, or equivalent certifications.
  • Experience with cloud services (MS365).
  • Familiarity with IT service management tools.
  • Knowledge of cybersecurity best practices.
Benefits

We offer a competitive market-related salary based on qualifications and experience, a cell phone, data, laptop, vehicle for travel, ongoing training and professional development, and a collaborative, dynamic work environment. If you meet the above requirements, we will contact you within 3 working days.



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