Technical Support Specialist
4 days ago
Hire Resolve is a reputable organization dedicated to providing top-notch staffing solutions. We understand the importance of quality talent in driving business success.
Salary:$60,000 - $80,000 per annum (dependent on experience and qualifications)
About the RoleThis exciting opportunity involves working as an IT Support Technician for one of our esteemed clients. As a Technical Support Specialist, you will be responsible for delivering exceptional technical assistance to clients both onsite and offsite.
Key Responsibilities:
- Visit client sites to troubleshoot and resolve technical issues
- Install, configure, and maintain hardware and software
- Provide training and guidance to clients on IT systems
- Respond to remote support requests via phone, email, and ticketing system
- Troubleshoot and resolve technical issues remotely
- Monitor and maintain client networks, systems, and infrastructure
Technical Responsibilities:
- Troubleshoot and repair computer systems, peripherals, and network devices
- Configure and manage Windows/Mac OS, mobile devices, and software applications
- Ensure system security, backups, and antivirus measures
- Document client interactions, issues, and resolutions
Client Communication:
- Provide clear explanations of technical issues and solutions
- Communicate effectively with clients, both verbally and in writing
- Manage client expectations, ensuring timely issue resolution
Administrative Tasks:
- Maintain accurate records of client interactions and issue resolutions
- Update ticketing system, tracking progress and resolution
- Participate in team meetings, sharing knowledge and best practices
Requirements:
- 2 years of IT support experience
- CompTIA A, Network, or equivalent certifications
- Proficiency in Windows, Mac OS, mobile devices, and software applications
- Excellent problem-solving, communication, and customer service skills
- Ability to work independently and as part of a team
Preferred Qualifications:
- CompTIA, or equivalent certifications
- Experience with cloud services (MS365)
- Familiarity with IT service management tools
- Knowledge of cybersecurity best practices
Benefits:
- Market-related salary based on qualification and experience
- Cell Phone, Data, Laptop
- Vehicle to travel to clients
- Ongoing training and professional development
- Collaborative, dynamic work environment
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