Technical Support Specialist

4 days ago


Midrand, Gauteng, South Africa Hire Resolve Full time
About Hire Resolve

Hire Resolve is a reputable organization dedicated to providing top-notch staffing solutions. We understand the importance of quality talent in driving business success.

Salary:$60,000 - $80,000 per annum (dependent on experience and qualifications)

About the Role

This exciting opportunity involves working as an IT Support Technician for one of our esteemed clients. As a Technical Support Specialist, you will be responsible for delivering exceptional technical assistance to clients both onsite and offsite.

Key Responsibilities:

  • Visit client sites to troubleshoot and resolve technical issues
  • Install, configure, and maintain hardware and software
  • Provide training and guidance to clients on IT systems
  • Respond to remote support requests via phone, email, and ticketing system
  • Troubleshoot and resolve technical issues remotely
  • Monitor and maintain client networks, systems, and infrastructure

Technical Responsibilities:

  • Troubleshoot and repair computer systems, peripherals, and network devices
  • Configure and manage Windows/Mac OS, mobile devices, and software applications
  • Ensure system security, backups, and antivirus measures
  • Document client interactions, issues, and resolutions

Client Communication:

  • Provide clear explanations of technical issues and solutions
  • Communicate effectively with clients, both verbally and in writing
  • Manage client expectations, ensuring timely issue resolution

Administrative Tasks:

  • Maintain accurate records of client interactions and issue resolutions
  • Update ticketing system, tracking progress and resolution
  • Participate in team meetings, sharing knowledge and best practices

Requirements:

  • 2 years of IT support experience
  • CompTIA A, Network, or equivalent certifications
  • Proficiency in Windows, Mac OS, mobile devices, and software applications
  • Excellent problem-solving, communication, and customer service skills
  • Ability to work independently and as part of a team

Preferred Qualifications:

  • CompTIA, or equivalent certifications
  • Experience with cloud services (MS365)
  • Familiarity with IT service management tools
  • Knowledge of cybersecurity best practices

Benefits:

  • Market-related salary based on qualification and experience
  • Cell Phone, Data, Laptop
  • Vehicle to travel to clients
  • Ongoing training and professional development
  • Collaborative, dynamic work environment


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