IT Support Specialist
22 hours ago
**Job Title:** Technical Infrastructure Professional
**About the Role:
- We are seeking a skilled IT professional to join our team at LINKFIELDS INNOVATIONS (PTY) LTD, providing technical assistance and support to end-users across the organization.
**Key Responsibilities:
- Technical Support: Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues.
- System Administration: Assist in setting up and configuring new hardware and software, monitor and maintain computer systems and networks, manage user accounts, permissions, and access rights in Active Directory or equivalent systems.
- Documentation & Reporting: Maintain detailed logs of support requests and resolutions in a ticketing system, create and update technical documentation, including user guides and FAQs.
- Preventative Maintenance: Perform routine system updates, backups, and patch management, ensure compliance with IT security policies and standards.
- Collaboration & Training: Liaise with third-party vendors for hardware repairs and software issues, provide basic IT training to staff and recommend best practices for system usage.
**Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Strong knowledge of Windows/macOS operating systems, Microsoft Office Suite, and common enterprise applications.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP), experience with ITSM tools (e.g., ServiceNow, Jira).
- Excellent problem-solving and analytical skills, strong verbal and written communication abilities, ability to work both independently and collaboratively in a team environment.
**Preferred Qualifications:
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., MCSA).
- Experience with cloud platforms like Microsoft Azure or AWS.
- Familiarity with remote desktop tools and virtualization software (e.g., VMware, Citrix).
**Estimated Salary:** R250,000 - R300,000 per annum, depending on experience and qualifications.
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