IT Service Support Specialist

2 days ago


Midrand, Gauteng, South Africa Data Centrix Full time

**Job Overview at Data Centrix**

Data Centrix is seeking an experienced IT Service Support Specialist to join our team. The ideal candidate will have a strong background in ITIL best practices, service management, and technical skills.

**Estimated Salary:** $80,000 - $110,000 per annum

**Job Description:*

Operational Support
  • We are looking for a highly skilled professional to analyze business requirements, prioritize tasks, and ensure timely resolution of issues.
  • The successful candidate will be responsible for implementing ITIL best practices, maintaining effective Service Level Management (SLM) processes, and evaluating process enhancements.
  • This role requires excellent communication skills, with the ability to provide governance and stewardship to drive direction, focus, and priorities.
Incident Management
  • We require a talented individual to administer applications, manage data, configure incident templates, and set up notifications and milestones.
  • This role involves decision-making and configuring decision tree configurations.
Service Level Management
  • The successful candidate will be responsible for creating service targets, managing incidents, changes, and requests, and ensuring seamless service delivery.
Change Management
  • We are seeking a skilled professional to configure change management, risk factors, and task assignments.
  • This role involves setting application preferences and options, configuring approvals, and release management.
Service Request Management
  • The ideal candidate will design and implement the framework for SRM, create application templates, object templates, and process definition templates.
  • This role involves configuring entitlements, navigational categories, work order settings, rules, and templates.

**Required Skills and Qualifications:

  • MCSA/MSCE Solutions Associate/Expert certification
  • Relevant degree or diploma in IT
  • ITSM Certificate

**Benefits:**

  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • A competitive salary package


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