IT Service Support Specialist
2 days ago
**Job Overview at Data Centrix**
Data Centrix is seeking an experienced IT Service Support Specialist to join our team. The ideal candidate will have a strong background in ITIL best practices, service management, and technical skills.
**Estimated Salary:** $80,000 - $110,000 per annum
**Job Description:*
Operational Support- We are looking for a highly skilled professional to analyze business requirements, prioritize tasks, and ensure timely resolution of issues.
- The successful candidate will be responsible for implementing ITIL best practices, maintaining effective Service Level Management (SLM) processes, and evaluating process enhancements.
- This role requires excellent communication skills, with the ability to provide governance and stewardship to drive direction, focus, and priorities.
- We require a talented individual to administer applications, manage data, configure incident templates, and set up notifications and milestones.
- This role involves decision-making and configuring decision tree configurations.
- The successful candidate will be responsible for creating service targets, managing incidents, changes, and requests, and ensuring seamless service delivery.
- We are seeking a skilled professional to configure change management, risk factors, and task assignments.
- This role involves setting application preferences and options, configuring approvals, and release management.
- The ideal candidate will design and implement the framework for SRM, create application templates, object templates, and process definition templates.
- This role involves configuring entitlements, navigational categories, work order settings, rules, and templates.
**Required Skills and Qualifications:
- MCSA/MSCE Solutions Associate/Expert certification
- Relevant degree or diploma in IT
- ITSM Certificate
**Benefits:**
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- A competitive salary package
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