Sales Support Specialist

2 weeks ago


Midrand, Gauteng, South Africa iSON Xperiences Full time

At iSON Xperiences, we are seeking an experienced Sales Support Specialist to join our team. The successful candidate will be responsible for responding to inbound queries, resolving Dealer-related issues and reconciliation items while reviewing procedure manuals.

Main Responsibilities include:

  • Driving high levels of customer satisfaction through efficient query resolution
  • Processing settlement quotes, NATIS/Moratoriums/Exit Letters, deal adjustments and Bank details updates
  • Managing the substitution of goods, loading beneficiaries and processing additional finance on current finance agreements
  • Quickly indexing documents for approvals and deal pay-outs into the correct tabs
  • Investigating and allocating Bank Allocations/Recon, pay-outs and credit acceptance
  • Coordinating End-of-Term interactions with clients to advise on finance options

To be successful in this role, you should possess strong technical and professional skills, including:

  • Building and maintaining customer loyalty and trust
  • Excellent numeric, written and verbal communication skills

We require a minimum of 1-2 years of experience in Customer Service and/or Dealer-related roles. A tertiary qualification in Accounting, Banking or Finance is beneficial. You must also have Grade 12/Matric with MS Office skills and a Credit Criminal Clearance.

The estimated salary for this position is R250,000 - R300,000 per annum, depending on location and experience.



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