Luxury Senior Sales Consultant

1 month ago

Cape Town, Western Cape, South Africa MSC Cruises Full time
Cruise Line Luxury Sales Representative

As a Luxury Sales Representative for our cruise line, you will have the opportunity to work with high-end jewelry and luxury products in a sophisticated retail environment aboard a luxury cruise ship.

Key Responsibilities:

  • Demonstrate exceptional interpersonal skills, effectively liaising with cruise line officers and Corporate Office representatives.
  • Maintain a high degree of professionalism at all times.
  • Confidently communicate strong brand knowledge, including key features, benefits, stories, and ranges, particularly on high-value/service requirement products.
  • Knowledge of luxury brands and related selling techniques.
  • Excellent communication and negotiation skills.
  • Passion for selling a wide assortment of high-end jewelry and luxury products.
  • Strong verbal and written communication skills, with the ability to speak in public.
  • Drive for Results: consistently drive and determination to overcome targets and revenue.
  • Follows directions and instructions given by the Luxury Jewelry Manager or in replacing by the Luxury Jewelry Assistant Manager.
  • Follows and understands the company's environmental policy, rules, and regulations at all times.
  • Stock responsible.
  • Maintains and controls stock inventory according to receiving policy and procedures.
  • Confirmations for all merchandise received onboard according to receiving policy and procedures.
  • Follows visual merchandise guidelines.
  • Inspect that merchandise is properly displayed and priced at all times.
  • Product knowledge, sales techniques, visual merchandise, and customer service.
  • Apply the daily working program for specific cruise itinerary to maximize passenger flow on sales floor.
  • Apply knowledge & skill sets to maximize sales and productivity.
  • Operates cash registers, responsible for processing payments.
  • Welcome customers and help to maximize selling opportunities.
  • Customize selling approach to different guest targets.
  • Builds relationships and trust with all guests to improve their shopping experience and increase opportunities for purchasing.
  • Handles guest complaints professionally and with a problem-solving mindset.
  • Consistently exceeds selling targets.
  • Makes regular use of add-selling, cross-selling, and any other known selling techniques.
  • Monitors levels of products in stock, receives, and properly stores products delivered with supervision, according to procedures and in a timely manner.
  • Demonstrate integrity and honesty in all interactions with guests and sales team.

Qualifications:

  • Good PC skills using Microsoft applications such as Word and Excel.
  • Preferably similar experience in other luxury brands or in a position implying contacts with VIP customers.
  • Previous experience on cruise lines is a plus.
  • Proficient speaking, reading, and writing skills in English and with a fluent level in at least 2 of the following: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese.
  • Any other language is considered a plus.

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