Luxury Sales Consultant
5 days ago
We are seeking a highly skilled Luxury Senior Sales Advisor to join our team on board an MSC Cruises luxury cruise ship. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective selling techniques.
About the Role- The successful candidate will have a proven track record in selling high-end luxury products and services in a sophisticated retail environment.
- You will be confident in communicating strong brand knowledge and will have excellent communication and negotiation skills.
$60,000 - $80,000 per year (dependent on experience)
Responsibilities- Deliver exceptional customer service and ensure a personalized shopping experience for all guests.
- Sell high-end luxury products and services through effective selling techniques and strong brand knowledge.
- Maintain accurate stock levels and control inventory according to receiving policy and procedures.
- Ensure merchandise is properly displayed and priced at all times.
- Process payments accurately and efficiently using cash registers.
- Welcome customers and help to maximize selling opportunities.
- Build relationships and trust with all guests to improve their shopping experience and increase opportunities for purchasing.
- Handle guest complaints professionally and with a problem-solving mindset.
- Consistently exceed selling targets through regular use of add-selling, cross-selling and other known selling techniques.
- Demonstrate integrity and honesty in all interactions with guests and sales team.
- Good PC skills using Microsoft applications such as Word and Excel.
- Preferably similar experience in other luxury brands or in a position implying contacts with VIP customers.
- Previous experience on cruise lines is a plus.
- Proficient speaking, reading and writing skills in English and fluent level in at least 2 of the following: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese.
- Any other language is considered as a plus.
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