Client Experience Specialist

2 days ago


Johannesburg, Gauteng, South Africa Prep2Perfection Full time

Job Role:

We are seeking an experienced Tutoring Session Coordinator to join our team at Prep2Perfection.

Key Responsibilities:

  • Engage with students, tutors, parents, and guardians through digital channels.
  • Manage communications effectively to address queries and provide support.

Service Delivery:

  • Handle service management tasks to support the sales pipeline.
  • Ensure efficient delivery of services to meet customer needs and expectations.

Operational Tasks:

  • Execute general operational tasks related to business activities.
  • Maintain operational efficiency and effectiveness across different functions.

Tutoring Arrangements:

  • Coordinate and arrange 1-on-1 tutoring arrangements for students.
  • Follow specified processes to ensure successful tutor and student engagements.

Client Relationships:

  • Build and nurture relationships with clients, focusing on client satisfaction and retention.
  • Address client concerns, gather feedback, and maintain a positive client experience.

Day-to-Day Tasks:

  • Handle day-to-day operational tasks to support business activities.
  • Ensure smooth functioning of processes and workflows.

Client Communication:

  • Communicate with clients to understand their needs and requirements.
  • Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors.
  • Record relevant information and updates in the CRM system or spreadsheet.

Progress Monitoring:

  • Stay informed about the progress of tutoring sessions.
  • Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery.


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