Client Experience Specialist
2 days ago
Job Role:
We are seeking an experienced Tutoring Session Coordinator to join our team at Prep2Perfection.
Key Responsibilities:
- Engage with students, tutors, parents, and guardians through digital channels.
- Manage communications effectively to address queries and provide support.
Service Delivery:
- Handle service management tasks to support the sales pipeline.
- Ensure efficient delivery of services to meet customer needs and expectations.
Operational Tasks:
- Execute general operational tasks related to business activities.
- Maintain operational efficiency and effectiveness across different functions.
Tutoring Arrangements:
- Coordinate and arrange 1-on-1 tutoring arrangements for students.
- Follow specified processes to ensure successful tutor and student engagements.
Client Relationships:
- Build and nurture relationships with clients, focusing on client satisfaction and retention.
- Address client concerns, gather feedback, and maintain a positive client experience.
Day-to-Day Tasks:
- Handle day-to-day operational tasks to support business activities.
- Ensure smooth functioning of processes and workflows.
Client Communication:
- Communicate with clients to understand their needs and requirements.
- Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors.
- Record relevant information and updates in the CRM system or spreadsheet.
Progress Monitoring:
- Stay informed about the progress of tutoring sessions.
- Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery.
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