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Customer Experience Specialist
1 week ago
We are dedicated to empowering our customers to make informed financial decisions. As a Customer Experience Specialist, you will play a critical role in delivering exceptional customer service, ensuring our clients feel valued and supported throughout their journey with us.
We are seeking a highly empathetic and patient individual who can build strong relationships with our customers. If you are a team player with a passion for delivering excellent customer experiences, we encourage you to apply for this rewarding role.
You will have the opportunity to work collaboratively with internal teams, sharing your insights and ideas to improve our customer service offerings. Our supportive work environment encourages continuous learning and development, enabling you to grow professionally and personally.
About the Position- Respond to customer inquiries and resolve issues promptly and efficiently.
- Work closely with internal teams to develop and implement solutions that meet customer needs.
- Participate in ongoing training and development programs to enhance your skills and knowledge.
- Minimum 1 year customer-facing experience.
- Valid matric certificate.
- Full FAIS qualification.
- CPD credits.
