Client Onboarding Experience Manager

2 days ago


Johannesburg, Gauteng, South Africa Meltwater Group Full time

Meltwater is seeking a skilled Client Onboarding Experience Manager to join our team. As a key member of our implementation team, you will be responsible for delivering exceptional onboarding experiences for our clients. This involves working closely with cross-functional teams to configure applications, provide customized training, and ensure efficient knowledge transfer.

The ideal candidate will have a strong background in client-facing roles, excellent communication skills, and the ability to understand customer needs. They will be responsible for collaborating with account teams, prioritizing tasks, and managing timelines to deliver projects successfully. In this role, you will have the opportunity to make a meaningful impact by fostering enthusiasm and passion among clients.

We are looking for a dedicated professional who is passionate about delivering exceptional results and committed to continuous growth and development. If you are a motivated individual with a customer-centric mindset, we encourage you to apply.

Responsibilities:

  • Deliver exceptional onboarding experiences for clients.
  • Configure applications to meet client objectives.
  • Provide customized training to clients.
  • Manage client relationships and expectations.
  • Collaborate with cross-functional teams to ensure project success.


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