Client Support Specialist

5 days ago


Johannesburg, Gauteng, South Africa Capitec Bank Ltd. Full time

About Our Team:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. As a Client Support Specialist at Capitec Bank Ltd., you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences.

Job Description:

In this role, you will be responsible for providing first-level support services to Capitec clients and internal teams. You will investigate and resolve problems, provide educational or sales information about the product or service, and meet set targets and SLAs for effective service delivery and team effectiveness.

Responsibilities:

  1. Support clients and internal teams to optimize their experience and minimize risk in line with quality standards.
  2. Investigate and resolve problems and provide educational or sales information about the product or service.
  3. Meet set targets and SLAs for effective service delivery and team effectiveness.

Requirements:

  • 0-2 years' experience in financial services such as banking/insurance, retail, and client service environment (role specific).
  • Contact Centre experience and/or function-relevant experience e.g. client care, insurance, collections experience.
  • Client interaction and relationship management.
  • Liaising with 3rd party providers (role specific).

Qualifications:

  • Grade 12 National Certificate / Vocational.

Knowledge and Skills:

  • General awareness and understanding of basic Client Service/Contact Centre skills and knowledge.
  • General office and information systems.
  • Client service principles.
  • Administration Skills.
  • Attention to Detail.
  • Communication Skills.
  • Computer Literacy (MS Word, MS Excel, MS Outlook).


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