Travel Advisor
3 weeks ago
Role Summary
We are seeking a skilled Travel Advisor to join our retail team in Johannesburg. As a key member of our team, you will be responsible for providing world-class service to our customers by effectively managing and coordinating the selling and booking of holiday packages.
Key Responsibilities
- Offer professional travel advice and provide accurate and creative quotations to customers by discussing their requirements.
- Successfully achieve personal sales targets by actively closing sales and converting quotations to bookings.
- Effectively manage booking administration processes, including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
- Maintain high levels of quality and productivity by managing workload and meeting deadlines.
- Ensure processes are followed to reduce errors and losses and take pride in your quality of work.
Requirements
- Travel and Tourism Certificate
- Proficient on a GDS, Amadeus preferred
- Excellent numeracy and literacy skills
- 5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets
- Practical experience with compiling travel packages and creating costings
- Able to work flexi hours (shift work)
- Working knowledge of Microsoft Word and Excel and Outlook
- Good geographical knowledge
- Thorough working knowledge of Reservations process from input to output
- Experience with reading and interpreting contracts
- Ability to meet targets and attention to detail critical
- Effective communication skills (effective written and verbal communication)
Benefits
- You will be working within a fast-paced environment with a team of dedicated individuals putting the satisfaction and safety of our customers at the heart of all we do
- There will be plenty of leads so no need for cold-calling
- Unlimited learning and growth potential
- Basic salary plus lucrative sales commission
- Travel opportunities upon reaching and exceeding your targets
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