Travel Advisor

3 weeks ago


Johannesburg, Gauteng, South Africa Cullinan Holdings Full time

Role Summary

We are seeking a skilled Travel Advisor to join our retail team in Johannesburg. As a key member of our team, you will be responsible for providing world-class service to our customers by effectively managing and coordinating the selling and booking of holiday packages.

Key Responsibilities

  • Offer professional travel advice and provide accurate and creative quotations to customers by discussing their requirements.
  • Successfully achieve personal sales targets by actively closing sales and converting quotations to bookings.
  • Effectively manage booking administration processes, including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
  • Maintain high levels of quality and productivity by managing workload and meeting deadlines.
  • Ensure processes are followed to reduce errors and losses and take pride in your quality of work.

Requirements

  • Travel and Tourism Certificate
  • Proficient on a GDS, Amadeus preferred
  • Excellent numeracy and literacy skills
  • 5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets
  • Practical experience with compiling travel packages and creating costings
  • Able to work flexi hours (shift work)
  • Working knowledge of Microsoft Word and Excel and Outlook
  • Good geographical knowledge
  • Thorough working knowledge of Reservations process from input to output
  • Experience with reading and interpreting contracts
  • Ability to meet targets and attention to detail critical
  • Effective communication skills (effective written and verbal communication)

Benefits

  • You will be working within a fast-paced environment with a team of dedicated individuals putting the satisfaction and safety of our customers at the heart of all we do
  • There will be plenty of leads so no need for cold-calling
  • Unlimited learning and growth potential
  • Basic salary plus lucrative sales commission
  • Travel opportunities upon reaching and exceeding your targets

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