Travel Experience Liaison

2 days ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

We are seeking passionate, enthusiastic, and friendly individuals to join our dynamic team as Travel Experience Liaisons. You will provide exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand in the travel industry.

Key Responsibilities:
  • Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
  • Delve top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
  • Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
  • Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
  • Provide feedback on customer support processes and suggest improvements.

The ideal candidate should have a minimum of 1 year of experience in a contact center, preferably within travel or luxury hospitality. They should possess a hospitality mindset with excellent communication skills suited for luxury, international travelers.

Requirements:
  • Fluency in English and Chinese (both written and spoken); additional languages are a plus.
  • Confident in phone and video communications, representing the brand professionally.
  • Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
  • Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
  • Willingness to work full-time on shifting schedules, including weekends, to support global markets.
Estimated Salary:

$60,000 - $80,000 per annum



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