Ambassador of Japanese Cultural Exchange

4 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Job Title: Ambassador of Japanese Cultural Exchange

This role is for passionate, enthusiastic, and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.

Key Responsibilities:

  • Book all aspects of the guest journey, including journeys, destinations, pre/post travel, and hotels.
  • Provide best-in-class luxury service to our Travel Advisors and international guests, hosting them via phone, video calls, email, and chat.
  • Support the Global Sales Organisation by building strong relationships with our Travel Advisors and Guest community.
  • Be an expert and reference in the use of our technology systems, Salesforce, and Versonix Seaware, to deliver personalized guest experiences.
  • Provide feedback on the quality and efficiency of customer support processes and suggest enhancements.

Requirements:

  • Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.
  • Hospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelers.
  • Fluent in oral and written English and Japanese, with any other language being a plus.
  • Confident speaking on the phone/video calls, representing the brand.
  • Excellent listening and problem-solving skills.
  • Culturally sensitive to clients from different countries.
  • Comfortable using IT systems on a daily basis, with knowledge of Versonix Seaware and Sales Force being an advantage.


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