Air Services Ambassador

7 days ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Job Purpose:
We're seeking a motivated individual to join our team as an Air Services Ambassador, responsible for booking and managing air transportation while providing exceptional customer support.

Key Responsibilities:
• Book and manage guest journeys, including cruise itineraries, shore experiences, and hotels, with a focus on reserving and handling guest air transportation.
• Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
• Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
• Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
• Provide feedback on customer support processes and suggest enhancements.

Requirements:
• Minimum 1 year of experience in a contact center, ideally within travel or luxury hospitality, with a focus on booking and managing air services.
• Hospitality mindset with excellent communication skills suited for luxury, international travelers.
• Fluency in English (written and spoken); additional languages are a plus.
• Confident in phone and video communications, representing the brand professionally.
• Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
• Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
• Willingness to work full-time on shifting schedules, including weekends, to support global markets.

Emotional Qualities:
• Genuine interest in global travel destinations, even if you haven't visited them all.
• Enthusiastic, with the ability to see tasks through to completion.
• Adaptable and thrives in a start-up environment where change is constant.



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