Luxury Travel Ambassador

1 month ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Job Title: Experience Centre Ambassador – Japanese Speaking

Job Purpose:

We are seeking a highly motivated and enthusiastic individual to join our dynamic team as an Experience Centre Ambassador. As a key member of our Global Sales Organization, you will be responsible for delivering exceptional guest experiences, supporting our sales efforts, and contributing to the growth of a start-up luxury brand.

Key Responsibilities:

- Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.

- Provide top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.

- Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.

- Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.

- Provide feedback on customer support processes and suggest improvements.

Skills and Requirements:

- Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.

- Hospitality mindset with excellent communication skills suited for luxury, international travelers.

- Fluency in English and Japanese (both written and spoken); additional languages are a plus.

- Confident in phone and video communications, representing the brand professionally.

- Strong listening and problem-solving skills, culturally sensitive to clients from different regions.

- Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.

- Willingness to work full-time on shifting schedules, including weekends, to support global markets.

Emotional Qualities:

- Genuine interest in global travel destinations, even if you haven't visited them all.

- Enthusiastic, with the ability to see tasks through to completion.

- Adaptable and thrives in a start-up environment where change is constant.

Working Hours:

- This is an office-based, full-time role with a flexible schedule, including shifts from Monday to Sunday with two days off.



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